1. Introduction
Viena Auto Pecas LTDA ("we", "our", or "us"), registered under CNPJ 48.284.177/0001-93, with its principal place of business at R. Duque de Caxias, 204 - Quadra 12, Lote 08B, Vila Mauá, Goiânia - GO, 74323-200, is committed to protecting your privacy and personal data.
This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.
2. Data We Collect
- Identification data: full name, CPF, date of birth
- Contact data: email address, phone number, physical address
- Vehicle data: make, model, year, VIN, license plate (for parts matching)
- Purchase data: order history, product preferences, parts inquiries
- Payment data: billing information processed through secure payment systems
- Navigation data: IP address, browser type, cookies, access logs
3. How We Use Your Data
- Processing and fulfilling auto parts orders
- Matching correct parts to your vehicle specifications
- Managing customer accounts and purchase history
- Communicating about orders, availability, and promotions
- Providing technical product information and recommendations
- Improving our inventory and customer experience
- Complying with legal and regulatory obligations
4. Legal Basis for Processing
- Consent provided by the data subject
- Performance of a contract or preliminary procedures related to a contract
- Compliance with legal or regulatory obligations
- Legitimate interests of the controller, provided fundamental rights are preserved
5. Data Sharing
- Parts suppliers and distributors for order fulfillment
- Delivery and logistics partners for product shipping
- Payment processors for secure transaction handling
- Technology service providers for system maintenance
- Government authorities when required by law
We do not sell, rent, or trade your personal data to third parties for marketing purposes. All data sharing is conducted in compliance with the LGPD and under appropriate contractual safeguards.
6. Data Retention
Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Upon expiration of the retention period, your data will be securely deleted or anonymized.
7. Your Rights
Under the LGPD, you have the following rights:
- Confirmation of the existence of data processing
- Access to your personal data
- Correction of incomplete, inaccurate, or outdated data
- Anonymization, blocking, or deletion of unnecessary or excessive data
- Portability of data to another service provider
- Deletion of data processed with your consent
- Information about entities with which your data has been shared
- Information about the possibility of denying consent and its consequences
- Revocation of consent
To exercise any of these rights, please contact us using the information in Section 10.
8. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of electronic transmission or storage is completely secure.
10. Contact Information
Viena Auto Pecas LTDA
CNPJ: 48.284.177/0001-93
R. Duque de Caxias, 204 - Quadra 12, Lote 08B
Vila Mauá, Goiânia - GO, 74323-200
Brazil
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.